Busy Bee Cleaners keeps things fresh in Regina
Long-standing dry cleaner thrives with personal service, expert care and a fresh perspective
Busy Bee Cleaners has been part of the Regina community for decades, but under the leadership of new owners Melanie and Ken Buchanan, it’s seeing a whole new buzz of energy. “I’ve always loved working with people and being part of businesses that make life a little easier for them,” says Melanie. “When I learned Busy Bee Dry Cleaners was available,
I saw it as a great opportunity to take on a well-established local business with a solid reputation and bring a fresh perspective.”
It’s a perfect fit for someone who has spent her entire career in customer-focused roles, from running a preschool to owning a gift basket business. At Busy Bee, that experience shines through in the details.
A people-first philosophy
Melanie brings a hands-on, heart-forward style to the day-to-day operations. Whether she’s greeting customers by name or supporting her staff behind the scenes, her priority is always people. “Great customer service is about making people feel seen and valued,” says Melanie. “That’s exactly how I approach things at Busy Bee. I focus on creating a welcoming atmosphere and making sure customers feel confident that their garments are in good hands.”
That commitment to care and consistency doesn’t stop with the front counter. Melanie says reliability and teamwork are at the core of how she runs the business. “I’ve always believed that showing up every day and doing your best builds trust. That’s so important in this business,” she says. “At the end of the day, we’re not just cleaning clothes – we’re helping people look and feel their best.”
A close-knit, expert team
Busy Bee's staff are no strangers to stains and seams. With many team members on board for years, their knowledge runs deep and so does their pride in their work. "What makes them special is their genuine care," says Melanie. "They don't just process clothing. They take the time to ensure every piece gets the attention it deserves. It's truly a family-like environment, and that shows in the quality of our work."
That attention to detail starts the moment a garment is dropped off. The front counter team plays a crucial role in the process, carefully inspecting and tagging each item to ensure the production staff have all the information they need to treat it properly.
"The process is incredibly important from start to finish," says Melanie. "Every step matters, because each one directly affects the final result and customer satisfaction."
Before any garment is returned, the team double-checks everything to make sure it meets their high standards. From the first greeting to the final hand-off, it's a well-coordinated effort built on trust, communication and care.
Melanie is also proud to have completed training at the Drycleaning & Laundry Institute's School of Drycleaning Technology in Maryland, and to be part of an international network of professional cleaners through Methods for Management.
More than just dry cleaning
While dry cleaning is the core of the business, Busy Bee offers several services that many people aren't aware of — including a wash & fold program called Skip the Laundry, twice-weekly pickup and delivery, and a specialty service for wedding gowns called Bee Bridal. "We are the only certified wedding gown service in the province, accredited by the Association of Wedding Gown Specialists," says Melanie. "That's something we're really proud of."
Here for the community
Busy Bee remains a local favourite by staying connected to the people it serves. Melanie says that personal service is what truly sets them apart. "Our goal is to provide excellent service with a personal touch every single time," she says. "Whether you've been a long-time customer or haven't visited us before, we'd love to welcome you and show you what makes Busy Bee special." Find Busy Bee Cleaners at 2573 E Quance Street, learn more at busybeecleaners.ca and follow them on Instagram and Facebook.
Busy Bee Cleaners
306-789-9666
2573 E Quance St., Regina, SK
busybeecleaners.ca